Job Description
About Kinley Automotive Group:
Headquartered in Hamburg, Pennsylvania, not only are we passionate about vehicles but we are also driven by delivering exceptional experiences with customers and colleagues. We are on a trajectory to grow our auto group to ultimately become one of the leading auto groups in the Northeast.
Job Description:
Kinley Automotive Group is seeking an experienced Service Advisor / Asst Service Manager to run one of our most productive technicians groups. If you have a history successfully managing service technicians, maintained high customer satisfaction while maintaining benchmark ELR, HRS/RO and Gross margins, this is a huge opportunity for you to earn what what you deserve based on your performance.
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Duties and Responsibilities:
The Service Advisor / Asst. Service Manager is responsible for scheduling service work in the service department and for selling additional needed service to clients.
General:
- Maintain Client Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
- Maintain a dealership-prescribed standard for ''hours per client repair order written.''
- Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
- Ensure that all documents are accounted for.
- Accomplish the forecast that has been established by the general manager and service manager.
Client-related:
- Greet clients in a timely, friendly manner. Let clients who are waiting in line know that they will be helped soon.
- Have a true commitment to satisfying and retaining clients
- Schedule appointments using dealership-approved forms, spreading drop-off times through out the day to enable quality time with each client and maximize technician productivity.
- Minimize clients waiting for repair completion by offering alternatives, particularly during early morning hours.
- Assign sequence numbers to each client's repair order.
- Communicate with service clients to determine the nature of the mechanical problem(s).
- Obtain client and vehicle data.
- Request test technician to test drive vehicle with clients to verify concerns as necessary.
- Secure permission from each customer to perform Quality Care Report and advise them of results
- Advise clients on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus (if applicable) and reviewing manufacturers maintenance booklets with client.
- Perform walk-around of vehicle with each client during write-up process noting customer concerns and possible repair opportunities.
- Inspect all vehicles for bodywork, notify the client that the work is needed, and provide an estimate for body shop work.
- If additional work is needed, explain the details to the client, including the additional cost and time considerations.
- Indicate on repair order the exact repair instructions, making a special note of the main reason(s) the client brought the vehicle in. Repair orders must be legible.
- Dispatch repair orders to technicians and track their progress throughout the day, advising clients of repair status in a timely manner.
- Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the client later, by phone, for approval.
- Establish each client's method of payment. Obtain approval of credit, if necessary.
- Establish ''time promised.'' Check with person responsible for work distribution, if necessary.
- Review Oasis for possible open recalls, alert client and perform recall promptly.
- Obtain client's signature on repair order; provide client with a copy.
- Follow up progress of each repair order during the day. Contact clients by telephone regarding any changes in the estimate or time promised. Record changes on repair order in approved fashion.
- Handle telephone inquiries regarding work in process and appointments, answering calls promptly.
- Compare final invoice with original repair order.
- Analyze quality control report.
- Deliver vehicle to client and answer any questions.
- Maintain follow-up program on additional items found in need of repair.
- Contacting clients concerning special order parts and setting an appointment to install the S.O.P. within 14 days of part arrival. (Pre-Set Appointment whenever possible with clients at time of S.O.P. occurrence)
- Keep Quick Pricing Guide, Maintenance Menus, and other service department forms up-to-date.
- Be responsible for quality control, to ensure that work is completed as requested and to reduce comebacks.
Kinley Automotive Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Tags
Full time, Local area, Flexible hours, Early shift,