Job Description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as  personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and  combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo

London, Cardiff or UK Remote | £47,600 – £60,200 + Benefits

Our Financial Crime team…

Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Financial Crime Operations Analysts are crucial to the success of this mission.

You’ll play a key role by…

The Lead Financial Operations Analyst is the line manager to a diverse team of 6-8 financial crime subject matter experts (we call them ‘operations analysts’ at Monzo). Their work spans four core pillars in our Financial Crime Operations team – Retail Anti-Money Laundering, Retail Screening, Business Financial Crime, and Law Enforcement Liaison.
Our Financial Crime Operations Analysts work closely with stakeholders across the bank, supporting the enhancement of controls and processes, maintaining our task-specific guidance, completing our highest risk operational tasks, and conducting quality control.
Among other things (see below!), you’ll be responsible for agreeing the team’s goals and roadmap, prioritising and allocating work, and ensuring they are well supported, developed, and trained. 

To succeed in this role, you’ll need strong investigatory skills, an intimate understanding of the changing financial crime landscape in the UK, and experience leading and developing highly skilled teams.

Your day-to-day:

• Monitoring the day-to-day performance, work allocation, and addressing identified prioritisation or capacity challenges within the Operations Analyst team.
• Ensuring our financial crime operations teams are equipped with effective Guru guidance and processes. 
• Leading the team to complete timely, accurate, and efficient financial investigations on our most complex cases.
• Supporting the Senior Operations Managers in developing, communicating, and implementing operational improvements.
• Managing the personal and professional development of your direct reports.
• Contributing to a strong control environment by minimising breaches and risk events, and collaborating to resolve operational incidents when they occur. 
• Providing timely and useful operational insights to counterparts in financial crime risk keep them informed.
• Working closely and collaboratively with the control owners who are responsible for the financial crime controls that drive operational demand, including relevant product squads.

We’d love to hear from you if…

• You have experience leading highly-skilled, specialist teams in fraud or financial crime.
• You have experience assessing and managing performance across a broad range of complex tasks. 
• You’ve got the ability to represent Monzo’s core values and inspire a team to do the same.
• You have experience analysing management information and using it to influence positive change in a financial crime or fraud setting.
• You have experience presenting to senior management on a range of topics.
• You have experience developing knowledge management approaches.
• You have experience collaborating across multiple disciplines (e.g, first line risk, second line risk, product, people etc.)
• You’ve got a deep understanding of current and emerging fraud and financial crime trends.
• You’ve got a solid understanding of applicable UK fraud and financial crime laws and regulation.
• You hold or are working towards a relevant professional certificate. For example: Cifas Fraud and Cyber Academy, or a diploma in Anti Money Laundering, or a similar industry qualification e.g. ICA Advanced Certificate, ACAMS. 

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!

What’s in it for you…

£47,600 – £60,200 share options.

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

Plus lots more! Read our full list of benefits .

The application journey has 4 key steps…

• Application questions 
• Recruiter call 
• Leadership & values interview
• Role specific interview

This process should take around 3-4 weeks – your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

 #LI-REMOTE #LI-JI1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage

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