Job Description

About Float

Float is the full-stack platform for Specialty Pharma home infusion. We're on a mission to make healthcare safer, easier, and more efficient by connecting SuperNurses to home medication visits - moving all care that doesn't need a hospital to the home.

Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care.

Having closed our Series A in 2023, we're at an inflection point in our growth. We've successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We've facilitated over 65,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients.

The Role

The Field Resource Nurse (LPN/LVN) is part of Float's centralized Clinical Resource team. This role provides real-time phone support to independent contractor nurses in the field, helping them troubleshoot workflows, documentation, and therapy-related questions during active visits. You'll be the first line of contact for Float's field nurses, ensuring they feel supported, informed, and confident while providing patient care.

In this role, you'll also be reviewing clinical documentation and helping create plans of treatment.

This is a great opportunity for a licensed practical or vocational nurse with experience in infusion or specialty pharmacy who communicates clearly, stays calm under pressure, and enjoys helping other clinicians succeed.

This is a first-of-it's-kind role for Float Health as we scale our Clinical Resource Team. You'll be a part of our inaugural LVN/LPN team. We're looking for flexible, adaptable team members who will help us further define this role for the future. 

What you'll do:

• Provide real-time phone support for field nurses during patient visits.
• Help troubleshoot common issues related to equipment, medication handling, documentation, and pharmacy protocols.
• Support nurse adherence to therapy standards and pharmacy protocols.
• Document call summaries and flag recurring issues for quality or operational follow-up.
• Partner with our Clinical Resource Nurses and internal operations teams to ensure a seamless, consistent field support experience.
• Clinical Admin tasks, such as: reviewing nurse charts, completion of Plan of Treatment documents, supporting the clinical education team, and management of pharmacy and medication resources.
• Additional duties as needed

What you'll bring:

• Active unencumbered LPN/LVN license.
• 5+ years of nursing experience in home health, infusion, lab draws/lab requisitions, or other patient-facing settings.
• Excellent communication skills: calm, clear, and professional with both nurses and pharmacy staff.
• Strong clinical judgment and ability to recognize when to escalate issues.
• Comfort working in a fast-paced, tech-driven environment with multiple communication platforms.
• Exceptional customer service skills, with the ability to digest and explain complex information clearly while communicating professionally, empathetically, and effectively with pharmacies, nurses, and patients
• Detail-oriented, organized, and dependable under pressure.
• Familiarity with infusion therapies, venous access devices, and specialty pharmacy workflows

You'll thrive in this role if:

• You're someone who's comfortable supporting the autonomy of like-minded nurses.
• You bring emotional intelligence to all that you do, and remain composed and professional in high-stress or uncertain situations.
• You're comfortable handling a high volume of calls while juggling incoming issues at once.
• You have an IV Therapy certification (preferred)

Location and Schedule:

Location: This is a fully remote position based in the US.

Employment Type: This is a full time position working 40 hours per week.

Work Hours: Float operates in the PST time zone. Work hours for this position are likely to be:

• Tuesday to Saturday from 1pm - 9pm PST (or 4pm - 12am EST)
• Sunday to Thursday from 4am - 12pm PST (or 7am - 3pm EST) – likely to start at 3am PST in the next few months as we expand to other locations.

Pay, perks and such:

• Medical, dental, vision
• 401k matching
• Unlimited PTO with minimum days
• Paid parental leave
• WFH monthly allowance and home office set up
• Annual Learning Stipend
• HSA & FSA
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance 
• Zero commute. Work wherever you are (on or around US hours)

Compensation for this role consists of a base salary and options grant, with the base salary expected to range from $52,000 to $62,000 per year. Individual compensation will be commensurate with the candidate's experience and location.

Culture:

We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment. 

At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk! 

Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.

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