Hotel Overview: Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
RESPONSIBILITIES
Reporting to the Health Club & Spa Manager, the incumbent will:
Adhere to the Spa Policy & Standard Operating Procedures
Perform massage and body treatments in a safe, professional and hygienic manner
Act as an ambassador for the spa representing the values of the brand and Accor
Knowledgeable about all aspects of treatments, retail, facility, and current offers
Maintain inventory of products to perform treatments in an orderly and neat fashion
Maintain cleanliness standards of treatment rooms and facility
Report for appointments on time, including adequate preparation time, and thoroughly review appointments before after completing each service
Always maintain a courteous, friendly and professional demeanor with guests/members
Assist in maintenance of treatment room(s) and other areas of facility where possible
Maintain appropriate tracking of guest medical forms and ensure each guest signs one prior to treatment
Recognize arrivals of all VIP guests arriving in both the spa and hotel
Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery
Ensure guest preferences and special requests are accommodated to the best of the property’s and operation’s ability
Ensure guest satisfaction at all times by assuring safety and guest service is always the spa’s first priority
Perform regular treatments and facility audits to maintain brand standards
Work to ensure the spa is receiving the highest ratings/scores for both VOG and LQA, and that guest satisfaction remains a constant priority
Responsible for contributing to daily and monthly retail and/or treatment targets
Support the rest of your colleagues when requested
Understand and Adhere to the Accor Ethics & CSR book
Maintain guest confidentiality at all times
Deal with any guest complaints, comments or concerns with discretion and urgency
Participate in daily/monthly communication meetings
Lead by example in following all safety procedures and practices by the property
Report any dysfunctional equipment, potential hazards or emergencies to management immediately
Other duties as assigned
Your Skills and
Licensed Massage Therapist in the state of Pennsylvania
Certification from an accredited school of Massage required
Currently certified in First Aid and CPR
Must be able to work nights, weekends and shift work
Previous experience as a Massage Therapist preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Visa Requirements: Must have proof of valid U.S. work authorization.
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
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