IVR Test Engineer Job at VDart Inc, Plano, TX

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  • VDart Inc
  • Plano, TX

Job Description

Role: - IVR Test Engineer

Location: - Plano, TX

Mode of work: - Onsite (100%)

Job Description:

  • Primary Skills - Cyara, IVR Testing Min 5+ years Software quality assurance / technical testing experience in Voice/ Contact Center technologies namely Genesys, IVR, CTI, Softphone, Call Recording, Verint.
  • Hands on experience in contact center Technology, experience in testing Genesys call routing, CTI / custom softphone applications, IVRs validation is a plus.
  • Experience in developing Manual and automation test scripts with CYARA. Hands on experience in Cyara and should have extensive experience in using Data Driven, Cruncher/Cruncher Lite, Tags and running campaigns.
  • Load Testing activity in regular intervals and report generation.
  • Design and/ or Oversee development of test approaches, test strategies, test plans, and test results to ensure testing is right- sized and risk- based testing principles are applied.

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