Job Description

Position Summary:

The Assistant Manager supports the General Manager in all aspects of store operations, including supervising staff, ensuring high-quality customer service, maintaining cleanliness and food safety, managing inventory, and achieving sales and labor goals. This role acts as the leader on duty in the absence of the General Manager and plays a critical role in training and developing the store team.

Key Responsibilities:

• Assist in managing day-to-day operations of the store.
• Supervise team members and oversee shift operations.
• Ensure excellent customer service and resolve customer concerns.
• Train and coach staff to follow Jimmy John's standards and procedures.
• Enforce food safety, cleanliness, and operational policies.
• Help with scheduling and labor management to meet productivity goals.
• Monitor inventory levels, place orders, and receive shipments.
• Manage cash handling and store deposits.
• Assist with performance reviews and disciplinary actions.
• Lead by example in all aspects of work, including making sandwiches and deliveries when needed.
• Foster a positive team culture and motivate team members.

Qualifications:

• High school diploma or GED (required); associate degree preferred.
• Minimum 1 year of experience in food service or retail management.
• Strong leadership, communication, and organizational skills.
• Ability to work in a fast-paced environment.
• Must be able to lift up to 30 lbs and stand for extended periods.
• Valid driver’s license and reliable transportation (if delivery is required).

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